Customer Support & Services
TriLog is our internal web-based call logging system that is used to track and manage all support calls. This enables the user to see the status of their outstanding calls and the expected completion time.
A call can be placed to the Call centre or an email can be sent to support@usacomptech.com
The call is logged and a reference number is issued to the client either telephonically or via email. Once the call is logged an email response is sent to the client via email.
The logged calls go through various statuses:
Logged
In-Process
Testing
Referred to Development
Completed
Awaiting sign-off from client
Signed off
The client is automatically emailed as soon as a status on a call changes, thus constantly informing the client of the progress of the outstanding call.
Upgrades and new software releases
USACOMP Technology Health provides support from Abidjan, Cote d’Ivoire, Conakry (Guinee) using Skype (voice over internet), emails, voice, remote connections and TriLog (our internal logging and management system) at very competitive prices.
In order to achieve this we train an on-site system administrator to provide first line support to users, on-going hand-holding and backups – while we assist with the more involved problems.
Maintenance, software upgrades, enhancements and support can be done remotely over the public Internet.
USACOMP Technology offers a wide range of services to its customers and business partners which includes:
- Product training
- Project management
- User manuals
- Implementation
- Backup, support, and software enhancements
- Available on a 24x7 basis